Contact Us
Have questions, suggestions, or need help? We'd love to hear from you! Choose the best way to reach us below.
Get in Touch
Technical Support
Bug reports and technical issues
Include error messages and steps to reproduce
General Questions
Feature requests and general inquiries
We value your feedback and suggestions
Quick Actions
Frequently Asked Questions
What file formats do you support?
We support SRT, VTT, ASS, SSA, SBV, SUB, LRC, and JSON formats. You can convert between any of these formats seamlessly.
Is there a file size limit?
Yes, the maximum file size is 50MB per file. This is perfect for complete series or long movies with extensive subtitle content.
Are my files stored permanently?
No, files are processed temporarily in your browser and are never transmitted to our servers. All processing happens locally for maximum privacy.
Is the service really free?
Yes, our subtitle conversion service is completely free with no hidden fees, no registration required, and no watermarks.
How do I report a bug?
Send us an email with the error message, steps to reproduce the issue, and your browser information. We'll investigate and fix it quickly.
Our Support Promise
Fast Response
We typically respond to all inquiries within 24 hours, often much sooner.
Global Support
We support users worldwide and are available in multiple time zones.
Community Focused
We're built by the community, for the community. Your feedback matters.